Introduction

AIWooChat Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support assistant for WooCommerce stores.

Information We Collect

Information You Provide

Account Information: When you register for an account, we collect your name, email address, and business information.
Store Data: Product information, FAQs, and knowledge base content you upload to train our AI.
Communication Data: Information you provide when contacting our support team.

Information Automatically Collected

Usage Data: Information about how you interact with our service, including features used and actions taken.
Device Information: IP address, browser type, operating system, and device identifiers.
Cookies and Tracking Technologies: We use cookies to enhance your experience and analyze usage patterns.

Customer Interaction Data

Chat Data: Conversations between your customers and our AI assistant (used solely for service improvement).
Review Data: Customer reviews and our AI-generated responses.
Email Data: Customer emails and our AI-generated responses.

How We Use Your Information

To provide and maintain our service
To train and improve our AI models
To communicate with you about your account and our services
To monitor and analyze usage patterns and trends
To detect, prevent, and address technical issues
To comply with legal obligations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With Your Consent: When you explicitly authorize us to share information.
Service Providers: With trusted third-party vendors who assist us in operating our service.
Legal Requirements: When required by law or to protect our rights and safety.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.

Your Rights

You have the right to:

Access, update, or delete your personal information
Object to or restrict processing of your data
Data portability (receive a copy of your data in a structured format)
Withdraw consent for data processing (where applicable)

Children's Privacy

Our service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@aiwoochatpro.com